FAQS
Frequently Asked Questions
FAQS
Part Ⅰ- Questions About Shoes
1) Do they run big or small?
They fit pretty true to size! please check out our full size guide on our product page
2) Do they cure foot pain?
Most of our customers who experience foot pain say they help a lot! but they do not 'cure' foot pain.
Keep in mind that Suryoo do compress with each step and absorb the position of your foot, making it more comfortable than most footwear.
3) Are they as comfortable as they look?
Absolutely.
4) Do they fit wide feet?
They sure do! if you have wide feet, we recommend sizing up.
5) What are they made of?
Suryoo crocs and slides all are made by eco-friendly materials such as EVA, designed for soft compression, comfort, and durability.
6) Are they slip resistant?
Yes, wear-resistant material + anti-slip texture sole design, effective anti-slip.
FAQS
Part Ⅱ - Shipping
1) Do you ship worldwide?
Yes, we ship worldwide and free shipping if your order amount is more than 69 USD.
2) Where you ship goods from?
Normally we ship the goods from China. meanwhile we have also warehouse in California. It depends on the situation of warehouse.
3) What is the shipping cost?
We offer free shipping to USA, UK, Spain, France, Australia,Russia. besides, free shipping will be provided if your order amount is more than 69 USD if you are from other countries.
4) How long does crocs take to ship?
We will process your order within 24 hours, usually take between 5 and 10 days to arrive at their destination but can take longer from time to time.
5) How do I track my package?
You can track your parcel via the Confirmation Email. Also, you can click “Track my Order” link on our website.
FAQS
Part Ⅲ. Payment & Ordering
1) What payment terms you can accept?
We can accept Paypal, Visa, Mastercard, JCB, GCash, Unionpay, Wechatpay and American Express.
2) My payment was declined, why?
If your credit card is declined there may be a few reasons why: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases), there is a hold on the card. In any event by calling your issuing bank they can tell you why the card is declining.
Solutions: try a different credit card or try using PayPal as your checkout method (they accept VISA, MasterCard, American Express and Diners Club.
3) How do I cancel my order?
Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.
4) Is my information is securing using this site?
Absolutely!!! Shopify Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
5) What if my address is wrong?
If your dress is not available, we will send you an email and/or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fufill your order.
FAQS
Part Ⅳ. Return & Refunds
1) What items are returnable?
- Within 30 days of order date
- In original condition: resell-able
- Unused or undamaged
- In the original packaging
2) How do I return a product?
Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.
3) What is our refund policy?
Our complete return policy is located at the RETURNS link at the bottom of the site
4) How will we refund to you?
You can find our refund policy by the link The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction. Please allow 3-5 days for the funds to show in your account.